An Amazing Visit to the DMV. Thanks to Color, Nature, and Design

I recently purchased a new car. The one reason I really don't like buying a new car is that it forces me to go to the DMV. I put it off until almost the last day of my temporary registration. I braced myself and walked into a sea of annoyed people who didn't want to be there...let alone for hours. Everywhere I looked people were agitated. I didn't like how I was feeling in this building. While waiting in line for a number, I took everything in. The walls were a dingy color. Fluorescent lights of course. It felt dirty and cold. I sat down with a book, knowing there were about 70 people ahead of me. It took me all but 5 minutes to get up and leave. There had to be another option. I actually came back later in the afternoon thinking that it might be less crowded. I must have a better sense of humor than I thought. I walked through the front doors, saw even more people and again left. Driving away, I remembered another location that was much nicer. I had renewed my drivers license there a couple of years ago. I decided to head over there early the next morning. It couldn't be any worse.

When I arrived, all of the same good feelings came flooding back...despite a long line...and wouldn't you know it, about 70 people ahead of me. Why did it feel so different than the day before? The building was obviously designed an architect who understood user-centered design. There were huge walls of windows in both the Information area and waiting area. The waiting area looked out onto a beautifully landscaped courtyard and the mountains. Natural light poured in. Fluorescent lights were used as task lighting for those working at desks. The ceilings were high and expansive. The color palette was in soft yellows and creams with natural wood accents. The floor was neutral. The harmony was wonderful. What was most noticeable of all was how people were behaving in this space. They were calm, waiting until it was their turn. Had they been any less annoyed in having to come spend hours at the DMV than the people I had encountered at the other office? No. The design influenced how people felt in the space. People gravitated toward the windows like they were in a park rather than a high-stress office. It was even pretty quiet.

I must give credit to the architecture firm who designed this building,--Tate, Snyder, Kimsey of Henderson, Nevada. They designed a space for the people using the space. If user-centered design can make a 2.5 hour wait at the DMV peaceful and enjoyable, what can it do for your home or business? Think about that the next time you think the design doesn't affect people. And go to the Decatur DMV...and experience it yourself.

For a user-centered design color consultation, call 702.202.7543.